Redstone Property Services Ltd Terms and Conditions

Website usage terms and conditions

Redstone Property Services Ltd Terms and Conditions

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website,
you are agreeing to comply with and be bound by the following terms and
conditions of use, which together with our privacy policy govern Redstone
Property Services Ltd’s relationship with you in relation to this website. If
you disagree with any part of these terms and conditions, please do not use our

The term ‘Redstone Property Services Ltd’ or ‘us’ or ‘we’ refers to the
owner of the website whose registered office is Redstone Property Services Ltd,
Redstone Property Services Ltd, 20 Common Road, Redhill, Surrey, RH1 6HG,
Company Registered in England & Wales Reg No: 8274045. The term ‘you’
refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Cancellations & Refund

Delivery Policy

Your Survey will be arranged upon instruction and the report sent out
once you have successfully made a payment. The date of inspection will vary
based on our surveyors availability. We will aim to send your documents to you
within 7 working days after the inspection has taken place.

Any indication that we may give as to the time in which we will deliver
the reports will be a good faith estimate only. We will use all reasonable
endeavours to deliver the reports within the time-scale that we have estimated.

Cancellation Policy

If you decide to cancel prior to the inspection being carried out, you
must give at least 2 working days notice (Monday to Friday). Redstone Property
Services Ltd will be entitled to retain a flat fee of £50 for expenses
reasonably incurred.

If you cancel your Survey on the agreed date of the inspection or the
Surveyor cannot gain entry to undertake the inspection, you will be charged 25%
of the total fee.

If you decided to cancel your Survey, for whatever reason, after the
inspection has taken place but before a written report is issued, we will
charge a fee equivalent to 80% of the total fee. All charges are subject to VAT
at the current rate.

Refunds Policy

Refunds will be given to clients when errors occur at the point of
transaction. These instances may include over-charging of credit cards or
mistakes at the point of submitting details. We will refund any money received
from you using the same method originally used by you to pay for your purchase.
Refunds will be processed within 5 days of receiving written notification to

Privacy policy

This privacy policy sets out how Redstone Property Services Ltd uses and
protects any information that you give Redstone Property Services Ltd when you
use this website.

Redstone Property Services Ltd is committed to ensuring that your
privacy is protected. Should we ask you to provide certain information by which
you can be identified when using this website, then you can be assured that it
will only be used in accordance with this privacy statement.

Redstone Property Services Ltd may change this policy from time to time
by updating this page. You should check this page from time to time to ensure
that you are happy with any changes. This policy is effective from 01st January

What we collect

We may collect the following information:

  • name and
    job title
  • contact
    information including email address
  • demographic
    information such as postcode, preferences and interests
  • other
    information relevant to customer surveys and/or offers

What we do with the information we

We require this information to understand your needs and provide you
with a better service, and in particular for the following reasons:

  • Internal
    record keeping.
  • We may
    use the information to improve our products and services.
  • We may
    periodically send promotional emails about new products, special offers or
    other information which we think you may find interesting using the email
    address which you have provided.
  • From time
    to time, we may also use your information to contact you for market research
    purposes. We may contact you by email, phone, fax or mail. We may use the
    information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order
to prevent unauthorised access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure the
information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your
computer’s hard drive. Once you agree, the file is added and the cookie helps
analyse web traffic or lets you know when you visit a particular site. Cookies
allow web applications to respond to you as an individual. The web application
can tailor its operations to your needs, likes and dislikes by gathering and
remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This
helps us analyse data about web page traffic and improve our website in order
to tailor it to customer needs. We only use this information for statistical
analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling
us to monitor which pages you find useful and which you do not. A cookie in no
way gives us access to your computer or any information about you, other than
the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers
automatically accept cookies, but you can usually modify your browser setting
to decline cookies if you prefer. This may prevent you from taking full
advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However,
once you have used these links to leave our site, you should note that we do
not have any control over that other website. Therefore, we cannot be
responsible for the protection and privacy of any information which you provide
whilst visiting such sites and such sites are not governed by this privacy
statement. You should exercise caution and look at the privacy statement applicable
to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal
information in the following ways:

  • whenever
    you are asked to fill in a form on the website, look for the box that you can
    click to indicate that you do not want the information to be used by anybody
    for direct marketing purposes
  • if you
    have previously agreed to us using your personal information for direct
    marketing purposes, you may change your mind at any time by writing to or
    emailing us at

We will not sell, distribute or lease your personal information to third
parties unless we have your permission or are required by law to do so. We may
use your personal information to send you promotional information about third
parties which we think you may find interesting if you tell us that you wish
this to happen.

You may request details of personal information
which we hold about you under the Data Protection Act 1998. A small fee will be
payable. If you would like a copy of the information held on you please write
to Redstone Property Services Ltd, 20 Common Road, Redhill, Surrey, RH1 6HG, Company
Registered in England & Wales Reg No: 8274045

If you believe that any information we are holding on you is incorrect
or incomplete, please write to or email us as soon as possible, at the above
address. We will promptly correct any information found to be incorrect.


The information contained in this website is for general information
purposes only. The information is provided by Redstone Property Services Ltd
and while we endeavour to keep the information up to date and correct, we make
no representations or warranties of any kind, express or implied, about the
completeness, accuracy, reliability, suitability or availability with respect
to the website or the information, products, services, or related graphics
contained on the website for any purpose. Any reliance you place on such
information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without
limitation, indirect or consequential loss or damage, or any loss or damage
whatsoever arising from loss of data or profits arising out of, or in
connection with, the use of this website.

Through this website you are able to link to other websites which are
not under the control of [business name]. We have no control over the nature,
content and availability of those sites. The inclusion of any links does not
necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly.
However, [business name] takes no responsibility for, and will not be liable
for, the website being temporarily unavailable due to technical issues beyond
our control.

Copyright notice

This website and its content is copyright of Redstone Property Services
Ltd – © Redstone Property Services Ltd 2019. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any
form is prohibited other than the following:

  • you may
    print or download to a local hard disk extracts for your personal and
    non-commercial use only
  • you may
    copy the content to individual third parties for their personal use, but only
    if you acknowledge the website as the source of the material

You may not, except
with our express written permission, distribute or commercially exploit the
content. Nor may you transmit it or store it in any other website or other form
of electronic retrieval system.